Terms & Conditions

The Company

Check-In & Check-Out Times

• Check-In is at 2.00pm (1400 hours).
• Check Out is at 10.00am (1000 hours).
• Late checkout is available on request and subject to availability.
• A guaranteed late check out will be charged at 1 nights’ full rate.

Deposits & Payments

• Full payment is required 30 days prior to your arrival date.
• Full payment is required if booking is made within 30 days of arrival date.
• Tropica is a cashless resort and does not accept cash payment.

Cancellation Policy

• Credit card payments incur a non-refundable 3.2% Fiji transaction levy for Visa and Mastercard, and 4.9% for Amex.
• Credit card refunds will incur a non-refundable 3.2% surcharge for Visa and Mastercard, and 4.9% for Amex.

Alcohol

Only alcohol purchased from the resort outlets is to be consumed in our bars, restaurants and poolside. Carry on duty-free wine and spirits may be brought onto the resort for consumption in the privacy of guest rooms however we do not allow cases of beer or wine to be brought on to the resort. These cases will be removed and returned to you upon check out.

Smoking Policy

All of our rooms are non-smoking.

Child Policy

We are an adults exclusive resort and do not accept children under the age of 16 years.

Travel Insurance

We strongly recommend guests take out appropriate travel insurance for the duration of their stay to cover cancellation penalties levied as a result of inclement weather, airline or other transportation delays, unforeseen disruptions, cancellations or in the event of illness due to covid or other.

Pre-Booked Activity Cancellation Policy

For all pre-booked activities, cancellations within 24 hours will incur a 50% charge. No-shows will be charged the full cost of the activity. On rare occasions we may have to change activity dates/times due to unforeseen circumstances such as boat availability or adverse weather.

Travel Advisory

Guests are strongly advised to seek up to date information from their Consulate, Embassy or Travel Advisory organisation if they have any concerns about travel to Fiji.

Renovations

In its absolute discretion, the Resort reserves the right from time to time and at any time of the year to close any part of its facilities in order to carry out repairs, renovations and upgrades as it deems appropriate.

Drone Policy

In the spirit of maintaining strict safety and privacy policies, Tropica Island Resort prohibits the operation or use of unmanned aerial systems, or drones. This includes drones used by private individuals or the media for filming and/or photography of any aspect of the resort, weddings, journalism, streaming and/or transporting above or within the island boundaries, launched from the resort or anywhere around the resort.

Any use of such devices must have written prior approval by Resort Management and any said use of such aerial devices will be governed by Fiji Aviation rules and regulations and must be in accordance with Fijian privacy policies. Violation of the above may subject violators to any liability for damages, including, but not limited to, damages for trespass, violation of privacy, and physical injuries to persons and /or property, as well as legal fees.

Prices

Prices are subject to change and the resort reserves the right to amend prices at any time, without notice.

Resort Credits

Resort Credits are applicable only to food and beverage, spa and resort-based and owned activities. Resort Credit cannot be applied to room charge, return island transfers or external/3rd party operator charges. Any unused credit is not redeemable for cash and is non-refundable. Resort Credit may not be combined with any other special other than the Honeymoon Bonus. Resort Credits are applicable to new bookings only.

Force Majeure (Conditions beyond our control)

The Resort is not liable for failure to perform its obligations under this agreement if such failure or delay to operate, fully or partially, is as a result of any cause or condition beyond its control such as Acts of God including, but not limited to, fire, flood, earthquake, explosion, storm,cyclone (or any other natural disaster) and other force majeure events such as change of laws, war or hostilities (whether declared or not), terrorism or threats of terrorism, civil unrest or disorder, labour strikes, stoppages or disruptions, sale, seizure of resort under legal process, disease or medical epidemics, pandemics or outbreaks.

Feedback

Your comfort whilst at the resort is of utmost importance to us.  As such, guests are encouraged to discuss any concerns, issues or specific requests with Management at any time.  Furthermore, guest feedback is critical to the constant and never ending improvement of our product and services and is always welcomed.  The resort provides guest feedback forms which can be obtained from reception upon request.

Responsibility

The Resort shall not be liable and accepts no responsibility for any personal injuries, loss or theft of property or damage to personal equipment / property during your stay with us and/or during participation in any of our activities. Responsibility is not accepted for any inconvenience, delay, additional expense or other costs arising that may be caused directly or indirectly by events outside our control such as agent error, booking errors, late arrivals of international flights, civil disturbance, fire, floods, cyclones, unusually severe weather, pandemics, acts of God, acts of Government or the failure of any machinery or equipment.

Third Party Suppliers

At times, the Resort may make bookings for and on behalf of guests with Third Party suppliers for services such as, but not limited to, transfers (sea and air), fishing, diving, surfing, yacht charters and water taxis. The resort is only acting as a booking agent and will not be liable for the services provided by such suppliers, or liable for any damage, injury, theft or loss of any kind whether direct, indirect, consequential or otherwise. 

Complaint Resolution

Should you have a concern, complaint or claim about the resort services or facilities, the Resort requires that you make this matter known to Management during your stay so that it can be dealt with at the time. The resort cannot be reasonably expected to have knowledge about guest’s personal issues, complaints, concerns or claims unless such information is made available to Management during the guest’s stay.  In the absence of such information, our Management cannot act immediately and accordingly to resolve the issue whereas when our Management is made aware, they will undertake to use its best endeavours to fix and/or remedy any complaint or claim before the guest departs the Island. Any complaint or claim that cannot be remedied at the time and results in legal action in connection with the provision of our resort services or facilities will be governed and subject to the laws of the Republic of Fiji.

Governing Law

Under any and all circumstances, these terms and conditions shall be governed by and construed in full accordance with the laws of the Republic of Fiji. Any legal dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this agreement or formation (including any non-contractual disputes or claims) shall be litigated only in the appropriate court having proper jurisdiction in the Republic of Fiji.